What our Customers say...

Testimonials

SERVPRO did an amazing job on fire damage at my home. Their team was friendly and helpful. Obviously a house fire is not an ideal situation, but the team helped tackle and guide me through the process. They have an amazing team of people who care and it seems to be a calling more than just a job for them. Bless you guys thanks.

— Chad Baker in Warren, OH

Mike A. and crew should be CEO's and CFO's!

— Linda Y in Warren, OH

I appreciate that the team put down protective sheeting as they walked away from the basement to the kitchen door. They also sprayed antibacterial on the floor (between basement and door) before and after. I suggested also spraying outside on the steps out of the kitchen and surrounding area. They did this for me. 

— Susan D in Warren, OH

Everyone was very professional and the job is being handled to and above our expectations. We are very impressed with the work and the crew. Very professional, knowledgeable, and friendly. Hopefully we won't need this again, however if we do, SERVPRO will be the company we call! We highly recommend.

— David W in Niles, OH

Very nice people, hard working, very polite. Would refer to friends.

— Jim M. in Cortland, OH

We love Michelle. She was so helpful in us understanding the process. Michelle is a great person and excellent worker. She truly cares about her customers.

— Charlotte P. in Leavittsburg, OH

Outstanding job. Thank you.

— Michael P. in Niles, OH

The SERVPRO Team met every requirement and beyond in an excellent manner!

— Marco D in Niles, OH

"Carpets look great. Alex made it a point to stop back after and bring carpet protector very much appreciated. Also took the time to show me pictures of their work!"

Service provided: HVAC & Carpet Cleaning

— Brittany A. in Warren, OH

Very satisfied, customer service is important to me and I was pleased with the open communication.

The crew was friendly, informative, professional, and kept me in the loop through every room, highlighting their progress. Great communication!

I especially appreciated their advice and comments on my continued renovation of my house. I also appreciate them discussing the importance of HVAC cleaning. 

— Denise J. in Warren, OH

SERVPRO was quick to respond. Very professional salesman and crews. They took care of our drain backup even though it was after hours. We were able to continue our business with no interruptions. I would certainly call them again if needed.

— Thomas M. in Girard, OH

The service I received was very good. The SERVPRO team was on site within 15 minutes of being contacted. Staff were professional and fully explained everything which made this whole process (flooding) much easier to cope with. Definitely recommend them for any restoration job. You will not be disappointed. My home truly looks "Like it never even happened."

— Patty K. in Warren, OH

SERVPRO is great to work with. First I needed help with water damage throughout most of my home and they brought out the fans and worked to dry it all up. Then James had a crew come out to work on my kitchen, as well as painting ceilings, and replacing the attic insulation. James, and all of SERVPRO know what they are doing and will explain to you what needs done and why. They made sure to clean up each day and were very kind during a stressful situation. I would hope no one is in a situation to need them, but if they ever are I would highly recommend them.

— Christy B. in Girard, OH

Excellent service. The crew went above and beyond to quickly address our water damage in a very professional manor.

— Bob G. in Girard, OH

By 7 am Jan. 24 I discovered that are sump pump had stopped working and our basement was flooded. After talking to our insurance agency who gave us SERVPRO's phone number. The SERVPRO crew was there by 2:00 and the water was removed by 6:00 PM. During the two days that followed SERVPRO continued the cleanup with fans and de-humidifiers until the area was dry and no smell. SERVPRO followed up by cleaning the area and putting back the furniture along with large items. They concluded by placing blocks under all items to ensure everything dried properly.

— Peter G. in Mineral Ridge, OH

SERVPRO team was outstanding and great people

— Nancy D. in Newton Falls, OH

Fast and wonderful service

— Kelly T. in Youngstown, OH

Very friendly, courteous, considerate, helpful and nice.

— Pauline W. in Mentor, OH

Great wonderful crew !!!!!!

— Fran D. in Girard, OH

"SERVPRO was prompt and courteous in my time of need. Other companies would not take my call. Thank you for saving my house!"

— Dwight K. in Houston, TX

Girls were so sweet - even brought me food from Mcdonalds.

— Colleen W. in Newton Falls, OH

It was a pleasure to be affiliated with such people. 

— Margaret H. in Girard, OH

They did an excellent job!

— Lynn H. in Girard, OH

Michelle, Megan, Claudette, and Miranda did an excellent job!Great team!

— Lawrence P. in Niles, OH

Elmer and Aaron did an excellent job cleaning my air ducts! Great staff!

— Lawrence P. in Niles, OH

The staff was very professional and helpful 10/10!

— Celia L. in Warren, OH

Dear Mike,

We would like to take the time to thank you and your wonderful crew on the clean up and restoration of our basement when it flooded.  We were extremely pleased with SERVPRO from the quick response in calling us right back to showing up the very next morning.  You and your team were very professional from start to finish ,and helped ease our traumatic experience with loosing just about everything in our basement. Your advice on how to organize what was staying and what was being disposed of was a huge help to us and to your crew.
It was extremely nice that you stayed in constant contact with us not just during the removal of our ruined property and drying of our basement but to keep checking on us afterwards. Your crew came in and was not just friendly but extremely caring not just to how they treated us but with the removal of our loss property. They had actually helped recover some things that we thought was lost. All of you went beyond what was required. Having you and your team in our home wasn't like dealing with a company, it was feeling like being helped by friends. Companies don't keep calling you back to see how you are doing after the job is done and they have their money. You took the time out of your busy day when you didn't need to just to ask " how are you guys doing?"
That means more than you ever know.
 
Sincerely,
Mike and Tina 
— Mike and Tina G. in Vienna, OH

Great employees!

— Paula A. in Youngstown, OH

Thank you very much for helping us get back in business after the fire. I hope we will never have another fire, but if we do require clean up, be sure that we will reach out to you.

— Alex S. in Girard, OH

Thank you for doing an excellent job in the restoration of my rental property in Girard, OH 44420. 

The extensive water damage occurred in the evening of November 16, 2016. I called SERVPRO at 8 in the evening and they came out that night to dry out the home. 

Andrew Dobson was very professional and great to work with. 

— Joanie P. in Austintown, OH
To Whom it May Concern:
Recently I had a flood in my basement and I called many places for service. I had a very difficult time finding a company willing to service me immediately until I luckily fell upon your business. I very much appreciated the quick and willing response to my emergency. The workers were always prompt, pleasant and positive which was extremely helpful during this very stressful time. They acted with professionalism and were dedicated to doing a job well done. I will definitely recommend your company and praise the top quality service you provide.
 
With sincere gratitude,
Carol
— Carol R. in Conneaut, OH

Everything went well. The team was very responsive and got everything back to normal.

— Jerry R. in Warren, OH

They were all very helpful and nice!! They put my bed together also which I really appreciated. Thank you, SERVPRO!

— Debbie B. in Mineral Ridge, OH

The personnel were knowledgeable, considerate and very helpful. We are happy with SERVPRO!

— Don L. in Austintown, OH

Everyone was very professional and helpful. Very happy with SERVPRO!

— Ray H. in Canfield, OH

SERVPRO answered all my concerns and actually gave me a personal phone number if needed on weekends.

— Virginia C. in East Liverpool, OH

SERVPRO is fast, corteous, professional and I highly recommend to anyone needing help in a crisis.

— Stan L. in Cortland, OH

 

Very professional and courteous!  

 

— Mark N. in Cortland, OH

 

Everyone was so nice, respectful and understanding, especially the marketing representative and contents manager. The guys were nice as well when they delivered my furniture. Last but not least, the office manager was very understanding and compassionate of others and myself. With that being said, thank you so much team! May God bless you all!

 

— Sylvia M. in Boardman, OH

Great fast company... Dependable, courteous and friendly! Great company!

— Stanley L. in Cortland, OH

 

The crew was great and did a very good job!

 

— James W. in YOUNGSTOWN, OH

 

Everyone was amazing!

 

— Sam Y. in New Waterford, OH

 

Your crew chief put me and my family at ease. He was kind, courteous and informative.

 

— Larreka W. in Warren, OH

 

Excellent service from SERVPRO and their crew!

 

— Patrick D. in Austintown, OH

The SERVPRO team was very professional. The daily work performed by the crews was well appreciated. The crews on site were hard working along with all the employees of SERVPRO.

 

— Matthew B. in Campbell, OH

 

 

They have it down! Thanks for making a difficult situation easier.

 

 

 

— Laurie B. in Lowellville, OH

 

 

Your crews are an asset to the company! How wonderful!

 

 

 

— Eula W. in YOUNGSTOWN, OH

 

The staff was very cooperative and professional. Great staff!

 

— Denise W. in Warren, OH

 

SERVPRO did a wonderful job! The crew was a pleasure to be around. They explained things very well and went the extra mile in all that they did.

 

— Sherry W. in Southington, OH

 

Very nice! I would use SERVPRO again if need be!

 

— Danny C. in Salem, OH

Everything was on time and well done. I would recommend your services to my friends – you get the job done! Very professional and courteous! Very polite crew!

— Judith W. in Beaver Falls , PA

Just keep doing what you do!

— Cheryl M. in Warren, OH

They did an excellent job!

— Fannie W. in Warren, OH

 

Thank you, SERVPRO! You did a great job!

 

— Brittany T. in North Ridgeville, OH

 

I could not have been happier with the team’s expertise, their workmanship and their attention to detail.

 

— Mold in Struthers , OH

 

The SERVPRO team did a great job!

 

— Chuck T. in New Waterford, OH

 

SERVPRO answered all of my questions.

 

— Martin S. in Boardman, OH

Staff was exceptional!

— Marianne H. in Canfield, OH

 

The SERVPRO team did a very good job.

 

— Ed S. in North Jackson, OH

 

All were very kind and patient with my questions & concerns.

 

— Diana S. in Bordman, OH

The crew was instrumental in making a horrible situation better; their promptness and willingness to please will always be the remembrance.

— Paula S. in Boardman, OH

 

Keep up the good work!

 

— Elane S. in Warren, OH

 

The follow up by the sales/marketing team was outstanding and made it a better experience – thank you!

 

— Dan S. in North Lima, OH

 

Onsite personnel were great. Very professional.

 

— Ben S. in ASHTABULA, OH

I really appreciate all the work your firm has done.

— Bob B. in Youngstown, OH

I am very appreciative and satisfied with all you have done for me during this stressful time.

— Mandip S. in Poland, OH

 

Exceptional service and added help with sump pump repair!

 

— John R. in Canfield, OH

Really appreciated the promptness and courtesy gives at this stressful time!

— Carol P. in Canfield, OH

Great people to work with. Very friendly crew!

— Jessica P. in Youngstown, OH

Excellent service - very professional and helpful.

— Rhonda P. in Canfield, OH

 

Very professional and courteous – would recommend them to anyone!

 

— Jeff P. in Austintown, OH

 

Thank you for responding so quickly!

 

— Joe N. in Austintown, OH

Great emergency response team!

— Paul M. in Canfield, OH

Good people! Amazing crews!

— Bud M. in Boardman, OH

 

Thank you so much for all of your help! Our furniture looks and smells great. Your staff is extremely friendly! Thanks again!

 

— Lindsay T. in Warren, OH

 

Your carpet cleaning crew is awesome! We can’t wait to have them back to clean them again!

 

— Jenna B. in Cortland, OH

 

You have a great team! They are really gentlemen. I really appreciate their good manners & being so caring, They can work for me anytime!

 

— Evelyn M. in YOUNGSTOWN, OH

 

Thank you, SERVPRO! All 10's!

 

— Emit M. in Canfield, OH

 

I am thoroughly impressed with the degree of professionalism, expertise and efficiency of SERVPRO! Performance was excellent!

 

— Rahlia M. in Poland, OH

 

I appreciate the quick response from the first call to on site – that is extremely important & they came through.

 

— Eric L. in Middlefield, OH

Very professional! I was able to continue with business operations. Excellent job!

— Paula M. in Warren, OH

Very happy!

— Katherine L. in Kingsville, OH

 

Your crew was great!!

 

— Thomas L. in YOUNGSTOWN, OH

 

Nice people – every one of them!

 

— Ricky L. in Kingsville, OH

 

Everything was great! Awesome job!

 

— Therese K. in ERIE, PA

 

Very professional, courteous & timely service.

 

— Steven K. in YOUNGSTOWN, OH

 

Thank you for your assistance!

 

— Sue K. in East Liverpool, OH

Excellent communication & professionalism both in office & on site teams

— Kurtis K. in ERIE, PA

 

The crew was great! Need more people like them!

 

— John K. in Cortland, OH

The team did a fantastic job! Thank you for your support!

— Andria H. in Mingo Junction, OH

 

The techs were friendly, polite and great people!

 

— Fran G. in Boardman, OH

 

Great job overall! We could not have asked for a better, more professional team! I am confident that the crews have restored our basement to a better state.

 

— William G. in Canfield, OH

Excellent job in cleaning up!

— Stephanie F. in Girard, OH

 

Crews did a great job when they came!

 

— Lisa F. in Wellsville, OH

 

Completely satisfied with all work performed!

 

— Roger F. in Youngstown, OH

 

Very professional and courteous!

 

— Rhonda E. in Warren, OH

 

Very hard workers at SERVPRO!

 

— Majore D. in Struthers, OH

I would recommend them to everyone! Very hard workers and they couldn’t be any nicer.

— Olga D. in STEUBENVILLE, OH

The crew was very helpful!

— Mike D. in Canfield, OH

Couldn't be better. Great people!

— Shane C. in Canfield, OH

Everyone was excellent!

— Maureen G. in Canfield, OH

Everyone has been very helpful and fast!

— Cornersburgh Baptist Church in CANFIELD, OH

 

They were very courteous. It was a pleasure having such nice gentlemen during the cleaning process.

 

— Daniel C. in Girard, OH

The team members were awesome, friendly and did a wonderful job!

— Renee C. in Jefferson, OH

We were impressed with your crew. Very professional and very expedient. I would recommend your company in a second. Thank you for making this just a bit easier. It's appreciated.

— Jeff C. in ChagrinFalls, OH

 

I was very impressed with Jim Dobson's customer service. He was prompt with professional educated solutions. I look forward to working together in the restoration process.

 

— Erin A. in Columbiana, OH

I'm very impressed with the service and professionalism.

— Ray B. in YOUNGSTOWN, OH

Excellent service from Mike Arnold and his crew.

— Patrick D. in Austintown, OH

 

Thanks so much. Mike, I will never forget your thoughtfulness.

 

— Romaine R. in Struthers, OH

 

Thank you for everything! You guys were amazing to work with!

 

— Mary O. in ERIE, PA

Michael Arnold was always available - very personable, planned the process, makes us want to use SERVPRO again if needed & tell friends!

— Barbara T in Newton Falls, OH

Keep up the good work!

— Christina H. in Youngstown, OH

Very polite & helpful!

— Marsha G. in New Springfield, OH

Nice, clean cut crews!

— Ron D. in Geneva, OH

Very thorough - polite & courteous! Thank you!

— Carter's in Boardman, OH

 

I honestly could not be happier with SERVPRO for their help. They were prompt, helpful, knowledgeable and flexible.

 

— Tom B. in Youngstown, OH

Very prompt and professional!

— Randall Y. in Austintown, OH

 

The thoroughness and professionalism of the team impressed me very much.

 

— Robert B. in Youngstown, OH

The SERVPRO team was very professional. The daily work performed by Tyler, Devon and Shelby was well appreciated. Those three individuals were hard working along with all the employees of SERVPRO.

— Matt B. in Campbell, OH

 

Great Staff! Everyone was very helpful, polite and understanding due to the fact I had surgery the week before the incident.

 

— Betsy B. in Salem, OH

So excited to strut my almost new "COACH" bag tomorrow. It looks so nice and clean. Job well done!! Thank you so much for the time and effort in cleaning it.

— Barb C. in Youngstown, OH

Great service and great professionalism.

— Barbara M. in Girard, OH

"Excellent job done! 

Results were even better than expected."

— Steve D. in Youngstown, OH

The crew was great and did a very good job!

— James W. in Youngstown, OH

Great Job!

— Terry M. in Warren, OH

We at Southington Schools were very fortunate to have SERVPRO as our disaster recovery team this summer following our June 25, 2016 fire here at the school.

With that being said, I have always been of the attitude that is all starts at the top. 

Project Manger for us was Michael Arnold. We cannot tell you how fortunate we were. There were plenty of outside circumstances that could have contributed to this situation, quite frankly, becoming a horrible setting for all of us. However, it was not. 

Dealing with a staff of educators at the beginning of the school year is not an easy task. This incident could have made it much more difficult, but, it was not. We attribute that to Michael and his attention to detail. Every staff member echoes my opinion. 

As you can see, I as Superintendent of Schools, recommend SERVPRO, and more importantly Michael without hesitation. This simple letter of recommendation is minor compared to our true feeling. I implore whoever reads this to call me so that I may further express my satisfaction during our ordeal.

— Southington Local Schools in Southington, OH